Tunnel Express, a family-owned premium tunnel car wash operator in Melbourne’s south-eastern suburbs, managed chemical supplies (detergents, waxes, rinse agents, wheel cleaners, protective coatings, etc.) by visually inspecting barrels at each site.

This manual approach led to:

Inconsistent reorder timing as staff estimated levels differently.

• Inconsistent reorder timing as staff estimated levels differently.
• Occasional stockouts causing last-minute substitutions or brief service pauses, risking customer satisfaction.
• Overordering to avoid shortages, tying up capital and risking waste.
• Significant staff time spent on routine checks instead of value-added tasks.
• Difficulty meeting environmental reporting and safety audit requirements without precise usage records.
• Lack of data-driven insight to negotiate better supplier terms or anticipate seasonal demand.
• Tunnel Express needed a simpler, reliable way to know when supplies were low and how much to order, without adding complexity or technical burden for their team.

We introduced Flow Stock Controller as an intuitive monitoring assistant tailored for Tunnel Express’s multi-site operations. Key aspects presented in non-technical terms

Automatic Visibility

• Clear view of chemical levels across all sites in one place, replacing guesswork with reliable status.
• Simple dashboard or notification summary that any team member can interpret at a glance

Proactive Alerts

• Timely notifications when supplies approach reorder points, so the team can
plan ahead rather than reacting to shortages.
• Alerts designed to be concise and actionable, avoiding noise or confusion

Smart Ordering Guidance

• Recommendations on when and how much to order based on observed usage patterns.
• Helps avoid both running out and holding excess inventory, optimizing capital use

Centralized Coordination

• Managers can see all locations together, coordinate orders to combine purchases, and secure better supplier deals.
• Simplifies multi-site procurement by consolidating needs rather than handling each site in isolation.

Compliance & Reporting Support

• Reliable logs of consumption make environmental reporting and safety audits straightforward, reinforcing eco-friendly commitments.
• Removes manual record-keeping effort, freeing staff to focus on core operations.

Ease of Use

• Minimal training needed—teams check a clear status page or receive simple alerts.
• No complex interfaces or technical jargon; the focus is on straightforward business value

By shifting inventory management from manual checks to proactive insights, Flow Stock Controller fit seamlessly into Tunnel Express’s workflow and culture of quality and reliability.

Since deploying Flow Stock Controller, Tunnel Express realized tangible benefits:

• Near-zero unplanned stockouts: No more last-minute substitutions or service interruptions.
• Inventory cost savings: Orders timed precisely, reducing excess stock and freeing up working capital.
• Staff time reclaimed: Hours formerly spent inspecting barrels redirected to maintenance planning, customer engagement, and operational improvements.
• Stronger supplier negotiations: Clear usage data across all sites enabled confident discussions and better pricing/delivery terms.
• Simplified compliance: Automated consumption records eased environmental reporting and audit preparation, reinforcing the brand’s eco-friendly image.
• Consistent service quality: Always having the right supplies on hand maintained wash consistency, boosting customer satisfaction and repeat visits.
• Peace of mind for leadership: Inventory management became a predictable, data-driven process rather than a nagging concern.

Tunnel Express now operates with greater efficiency, cost control, and confidence, reinforcing their premium positioning in the competitive car wash market.